Real Gap CRM system

MSO.net announces major advance for Real Gap customers

MSO.net has been working on a major new customer relationship management system designed specifically for Real Gap.

Real Gap has seen rapid growth and is now the leading independent gap year travel company in the UK. The introduction of the new CRM system will ensure customer service remains at the heart of the business.  Extensive research has been undertaken using feedback from past customers to produce a system based around their specific needs. 

The new CRM system will enable customers not just to book online securely, but to download departure information for their specific programme, review their booking, access their financial information, pay their account, and download specific updates about their destination and travelling companions.

Adrian Brown, sales director at MSO.net comments “Current business thinking suggests that providing a good customer experience is key to any business.  With this being a priority for Real Gap, we have developed the CRM system after close cooperation with them using feedback and reviews from their past customers.  Our brief was to deliver a tool that helps Real Gap uphold one of its core principles - that of providing a high level of customer service.”

MSO and Real Gap have been developing this system over the past few months and it is due to go live early in 2008.

Company background

Real Gap has expanded the original concept of “life-changing” travel opportunities, and can now offer hundreds of projects and gap year travel ideas in 45 countries.

Their offices and cooperating partners have developed a wide variety of programmes to help people make the most of their gap year or career break.

For information about the system, contact Adrian Brown (MSO.net) or Jane Mclellan (Real Gap):

Jane Mclellan: jane.mclellan@realgap,co,uk
Adrian Brown: adrian.brown@mso.net