In this month's edition of NetMatters we look at 2 areas of interest that have been reported widely in the internet news. Our first story reports on data from Symantec, showing the extent of online fraud and the black market prices for bank accounts, credit cards, eBay accounts and so on. Other sources reveal the true cost of credit and debit card losses. We also outline what consumers can do to help themselves combat cyber crime. Our second article features Microsoft's recent announcements of "Live Wire" - a new web-based service for online office products and it's plan to move to a subscription service for its Office suite.