Support Apprentice


mso is a digital web agency based in Kent. We provide website and digital back end systems to a wide range of clients, mainly specialising in the travel, education and automotive sectors.

The key technology we work in is the CFML language (ColdFusion and Railo), and have possibly the largest external CF development team in the UK.

Apart from website design and development, our services to our clients include digital marketing, SEO/SEM, consultancy, design and branding (for both on and offline marketing purposes) and support of legacy systems.

We are looking for someone to help provide first line support for our projects within the Support Team. Duties include:-

  • Providing first line support
  • Providing excellent customer service their customers
  • Answering the telephone and helping solve customer enquiries
  • Escalating issues to second/third line support where necessary
  • Dealing with day-to-day enquires and customers complaints
  • Logging and prioritising incidents using helpdesk processes
  • Writing documentation for company products and Help Centre
  • Opportunity to QA code fixes and new functionality to projects
  • Chasing up clients for content, assets and required information under the guidance of the Support Manager

We need a multi-tasker with a can-do attitude and veering towards a technical role is needed to train within dynamic and thriving top digital agency. Working as part of the Support Team: providing assistance to clients via phone and email, writing and improving the Help Centre documentation and general all round help within the team including answering the phone, this is an ideal opportunity for an enthusiastic person to learn all about the digital industry.


  • Excellent attention to detail
  • Excellent telephone manner
  • A good listener
  • Can work as part of a team and also alone
  • Good communicator
  • Multi-tasker
  • Excellent organisational skills
  • An interest in IT and technology

Personal qualities: 

Friendly, confident and eager to learn.

Qualifications required: 

You should have GCSE Maths & English along with ICT at C or above and 3 or 4 other subjects at least.

Future prospects: 

For the right candidate, if they have shown enthusiasm, skills and a flair for the job, we would not want to lose a key member of the team, so a full time role could be offered to the right person at the end of the apprenticeship.

Training provided: 

On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the NVQ Level 2 in Customer Service, Technical Certificate and Functional Skills if appropriate. Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Length of apprenticeship: 53 Weeks minimum (L2) 2 Years (L3).
Weekly wage: Apprentice minimum wage.
Working week: 37.5 hours per week over a 5 day period 8.30 – 5.00 (1 hour lunch).

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You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government. Training for Apprenticeships for those over this age is part funded, with employers expected to make a part or full contribution.

Our offices are based in a semi- rural location between Dartford and Longfield and public transport services are infrequent. Your own transport is essential.

Please forward a covering letter and CV to